Privacy Policy

Last updated 6 October 2026

This policy explains what information we collect when you buy Joe's Blend Coffee, and how we use it. Joe's Blend Coffee is sold by Joe's Blend Coffee Trading ("we", "us").

What we collect

• Order details you give us at checkout: your name, email, phone number and delivery address.
• Your order history and its status (pending, paid, shipped).
• Website analytics (which pages are visited and what is clicked), used to improve the site. The tools are listed below.
• Chat messages, if you write to us in the chat window.

Analytics, chat and cookies

Three outside services run on this website. Here is what each one does and what it keeps in your browser.

• PostHog (analytics). Counts page views and clicks so we can see which pages help people. It stores a random visitor ID in a first-party cookie named ph_<project key>_posthog, which lasts 365 days, and keeps its working data in your browser's local storage. PostHog can also make a replay of how a page was used; text typed into forms is masked, and replays are switched off on our checkout and order pages. Our PostHog project is hosted in the United States.
• Cloudflare Web Analytics. Measures how fast pages load and how many visits they get. Cloudflare says it does not use cookies or local storage for this and does not fingerprint visitors.
• Tawk.to (live chat). Runs the chat window on our product and information pages. It is not loaded on the checkout or order pages. To keep a chat going it sets a cookie named twk_uuid_ (about 6 months), session cookies named TawkConnectionTime and twk_idm_key, and a few local and session storage items. Anything you type into the chat, including your name or email if you give them, is sent to Tawk.to so we can read and answer it.

We do not use advertising cookies. You can clear or block cookies and site data in your browser settings; the shop and checkout still work without them.

Payments

Payments are handled on a secure hosted page by our payment provider, Xendit. Your full card or e-wallet details are entered on their page and are never stored on our servers. We only receive confirmation that a payment succeeded or failed.

How we use your information

• To process your order, take payment, and deliver your coffee.
• To contact you about your order.
• To meet our legal and accounting obligations.

We do not sell your personal information. We share it only with the providers who help us complete your order (our payment provider and our delivery courier), and the analytics and chat services named above, and only what they need.

Keeping your data

We keep order records for as long as needed to run the business and meet Philippine legal and tax requirements, then remove them.

Your choices

You can ask us what information we hold about you, or ask us to correct or delete it, by emailing support@joesblend.com or messaging our Facebook page. We follow the Philippine Data Privacy Act of 2012.