Returns and Refunds

Last updated 6 October 2026

We want you to love your coffee. If you do not, our money-back guarantee below gets you your money back.

Our money-back guarantee

Our shop promises: love it or your money back, and if it is not for you, the second box is on us. This is how that promise works.

• Who it covers: anyone who bought Joe's Blend Coffee on joesblend.com and finds it is not for them, for any reason, taste included.
• What you get back: the full amount you paid for that order.
• The second box is on us: if your order had more than one box and the first box is not for you, you do not pay for the rest. The refund covers the whole order, including boxes you have not opened.
• Nothing to send back: you do not need to return opened sachets or boxes.
• When to claim: within 30 days of delivery of your order.
• One claim per customer: each customer can make one money-back guarantee claim.

How to claim the guarantee

• Email support@joesblend.com or message our Facebook page within 30 days of delivery, with your order reference (it starts with JB and is in your order confirmation email) and a short note that the coffee is not for you.
• We reply to confirm, then send the refund to your original payment method, as explained under Refunds below.

Damaged, wrong or missing items

If your order arrives damaged, incorrect, or with items missing, contact us within 7 days of delivery with a photo and your order reference. We will replace the item or refund it, and we cover the cost of putting it right.

Change of mind

A change of mind is covered by the money-back guarantee above (claim within 30 days of delivery, one claim per customer). Because coffee is a food product, we cannot take opened sachets back for resale, so you keep them and we refund you.

Refunds

• Approved refunds go back to your original payment method through our payment provider.
• Refunds usually appear within a few business days after we approve them, depending on your bank or e-wallet.

How to reach us

Email support@joesblend.com or message our Facebook page with your order reference and a short description (and a photo if the item is damaged). We reply as quickly as we can.