Returns and Refunds

Last updated 19 September 2026

We want you to be happy with your order. Because coffee is a food product, this policy balances your protection with food-safety rules.

Damaged, wrong or missing items

If your order arrives damaged, incorrect, or with items missing, contact us within 7 days of delivery with a photo and your order reference. We will replace the item or refund it, and we cover the cost of putting it right.

Change of mind

For food-safety reasons we cannot accept returns of opened sachets or boxes simply because you changed your mind. If a box is still sealed and unused, message us and we will do our best to help.

Refunds

• Approved refunds go back to your original payment method through our payment provider.
• Refunds usually appear within a few business days after we approve them, depending on your bank or e-wallet.

How to reach us

Message our Facebook page with your order reference and a short description (and a photo if the item is damaged). We reply as quickly as we can.